Some background

Many years ago we realised that providing satisfactory support to our customers was essential if we to survive and, hopefully, grow. We therefore aim to support our customers at each of the three phases of their relationship with us; firstly when deciding whether to do business with us, secondly, during the implementation of a system and finally, post-implementation, when the system moves into its maintenance phase.

 

Pre-sales

We can provide generic assistance with UTMC concepts, details of existing sites and suppliers of equipment. Our public sector customers sometimes have external advisers to assist with the identification of requirements and development of specifications. We have often found it useful to establish a dialogue at this stage to help ensure that the tender process will result in a solution which is achievable.

 

During implementation

Our main objective is the delivery of a working system within the specified programme and budget. Our project managers have a track record of successful project delivery and understand the importance of good (and frequent) communication with the Client during implementation.

 

After implementation

As the implementation phase reaches a conclusion and the Client assumes ownership of the system we move our Supply into a maintenance phase. We have a range of maintenance offerings ranging from the simple 'return product for repair/replacement' to a full-service maintenance with periodic site visits arranged round a planned maintenance schedule.